FREQUENTLY ASKED QUESTIONS

Are Crystallus watches genuine Seiko products?

Crystallus Watches specializes in Seiko mods, which are custom-built timepieces using genuine Seiko movements and high-quality aftermarket parts. While these watches are inspired by Seiko designs and use Seiko components, they are not official Seiko products.

Each mod is carefully assembled to ensure superior craftsmanship, offering a unique, personalized alternative to standard Seiko models.

If you’re looking for authenticity with a custom touch, Crystallus Watches delivers quality you can trust.

Do you offer a warranty?

Every Crystallus Watches mod comes with a 1-year warranty, covering craftsmanship and mechanical defects. Please note that this does not include damage caused by improper use, such as failure to secure the crown before water exposure or accidental damage.

While manufacturing defects are rare, we stand by our commitment to quality and will ensure your watch is repaired if needed. Your satisfaction and the reliability of your timepiece are our top priorities.

Shipping & Tracking Information

Shipping times vary based on your location:

📍 UK & Europe: 5-7 working days

🌍 Worldwide: 7-16 working days

Once your order is dispatched, you’ll receive a tracking number via email, allowing you to monitor your package every step of the way. Delivery details will be included in your confirmation email.

How can I contact Crystallus customer support?

For any inquiries or assistance, feel free to reach out to us at crystallus_watches@outlook.com. We're happy to help!

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